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I have a problem

arrow_right How do I disable ads?

It’s super simple and great value! The best way to disable ads from showing is to make an in-app purchase in the game. To make a purchase, just open the store in your game and select the item you want to buy. Once the purchase is processed your game will be ad-free.

arrow_right How do I disable notifications?

It’s easy!

  1. Open Settings on your device and tap Apps.
  2. Find the game in the list and select it.
  3. Under App Settings, tap Notifications to turn them off.

Want to switch them back on and hear from our games again? It’s the same process!

arrow_right I lost my progress. What can I do?

Oops! Well, if you were connected to your Google Play Games account in the game’s Settings before deleting the game, then your progress should be saved automatically. So go ahead and delete then reinstall the game again. If the pop-up window opens, click on it to restore your progress. Unfortunately, if you weren’t connected to Google Play Games, it’s not possible to transfer the game state.

arrow_right How can I save my game progress?

Good question! Saving is important if you want to transfer your progress to a new device (just keep in mind that you can only transfer it to a device with the same operating system), if you need to do a factory reset, or if you just want to keep a backup. Here’s how:

  1. Update the game to the latest version.
  2. Start the game and go to Settings.
  3. Make sure the Connect To Google Play option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
  4. Your progress will now be automatically saved and can be restored on multiple devices. Done!
arrow_right My game isn’t working as I expected.

We’re sorry to hear that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, save your progress, then delete and reinstall the game.To save your progress, you need to connect the game to Google Play. Here’s how:

  1. Update the game to the latest version.
  2. Open the game and go to Settings.
  3. Make sure the Connect To Google Play option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
  4. Your progress will now be automatically saved and you can uninstall the game.

When you reinstall the game, simply connect to Google Play again, and you’ll be given the option to load your old game. But if that doesn’t help, don’t worry – just contact us at support@outfit7.com and we’ll see what we can do.

I have a question about IAPs

arrow_right How do I manage subscriptions?

A few of our games have subscription-based access to some of their gameplay features. When you sign up, you agree that your subscription will be automatically renewed. That means that unless you cancel it, your account will be charged for the renewal term (the auto-renewal period and the price of subscription will be the same as your initial subscription period and price, unless otherwise stated at the time of the sale).

But you can cancel your subscription at any time. You just need to go to the account settings section of your app store (simply deleting the app won’t necessarily cancel the subscription). For more information and instructions on how to manage your subscriptions, please refer to Google Play Support.

arrow_right How do I manage or turn off the option to make in-app purchases?

Good question! You can do it through the general settings section on your device (it’s a good idea if you’re going to let kids play our games). You can find instructions here. Whatever you choose, whether with or without in-app purchases, our games are great fun – and you’ll be able to progress through the games either way!

arrow_right How do I get a refund for an in-app purchase?

Our in-app purchases are actually non-refundabale. Sorry about that! But there might be exceptions. You’ll just need to have a chat with the support team at Google (follow this link and choose the option that suits you best).

arrow_right Who processes in-app purchases?

We don’t actually process payments or have access to credit card information here at Outfit7 – that’s all handled by Google Play. (Just something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Google and subject to Google’s terms).

arrow_right How do I make an in-app purchase?

Open the game and tap the diamond icon at the top of the screen and go shopping! Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve made the purchase.

I need help with the game

arrow_right I’ve already finished all the levels. When can I expect a new update?

Awesome! High fives for that. There should be an update on its way – we try to roll them out roughly every two months or so.

Need more Talking Tom and Friends in the meantime? (Course you do). Then follow them on some of their channels, like:

arrow_right How can I change the name of my Tom in My Talking Tom?

Your Tom needs a new name? No problem!

  1. Tap the level indicator in the upper left corner of the screen.
  2. Tap Tom’s face in the bottom left corner of the screen and then tap the pencil icon.
  3. Type in his new name and hit OK. And be creative – don’t just use your own name!
arrow_right How do I play My Talking Tom?

You play it loads, hopefully! Adopt your very own baby Tom (he’s the cutest kitten!) and feed him, play with him, and take care of him as he grows up. Want to know more? Watch this gameplay video.

I need tech help

arrow_right Can I transfer my game progress from an Android to an iOS device or vice versa?

Sorry, but you can’t transfer your game progress between different platforms just yet. Check back in with us in the future – we’re working on it!

arrow_right Can I transfer my game progress from Android to Windows or vice versa?

Sorry, but you can’t transfer your game progress between different platforms just yet. Check back in with us in the future – we’re working on it!

arrow_right How can I transfer my My Talking Tom game progress from one device to another?

As long as you can connect to Google Play, then transferring the game state is a breeze! Just follow these steps:

  1. Make sure you’re running the latest version of the game on your old device.
  2. Open My Talking Tom on your old device and tap the level indicator (in the upper left corner of the screen).
  3. Open Game Options (the icon’s in the bottom right corner).
  4. Select Settings and choose the Connect to Google Play option. (Please note: Because we want to protect our younger users, this connection won’t be available to them).
  5. Download the latest version of the game on your new device and repeat what you just did using the same user account as your old device.
  6. After playing for a little while on your new device, you’ll be asked whether you want to continue to the new game or load the old one. Choose the old one and carry on with the fun!

Need more info? Watch our Progress Restore tutorial

arrow_right What are the game’s system requirements?

The good news is that our games are compatible with Android OS 4.1 or later, and with devices with a CPU that supports the ARMv7 or x86 instruction set.

arrow_right How can I update the game?

That’s a great idea! We regularly update most of our games with loads of awesome new content and features so you don’t want to miss out!

If an update is available, follow these steps:

  1. Open the Google Play Store app on your device.
  2. Open the menu (the icon’s in the top left corner) and tap My Apps & Games.
  3. Any apps with an update available will be displayed at the top of the list. All you need to do next is simply tap Update!
arrow_right I can’t download the game. What should I do?

Nothing should stand in the way of fun! Head over to Google Play Support to sort this out.

arrow_right How can I download a game?

The fun starts now! To download your new favorite game, just head to the app store on your device. Want to check out our other games (and their platforms)? Check this out.

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