We’re here to help. Read our FAQs, watch our how-to videos, or get in touch with us directly.

How can we help you?

Find Support for:

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I have a problem

arrow_rightHow do I disable notifications?

It’s easy!

1. Open Settings on your device and tap Notifications.
2. Find the game on the list, select it and turn the notifications off.

Want to switch them back on and hear from our games again? It’s the same process!

arrow_rightMy game isn’t working as I expected.

We’re sorry to hear that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, delete and reinstall the game. Don’t worry about losing your progress. It gets automatically saved by your iCloud account (if your internet connection was active).

But if that doesn’t help, don’t worry – just fill out the contact form below and we’ll see what we can do.

arrow_rightHow do I save my progress?

Good question! The game uses your iCloud account to save your progress (if your internet connection is active). You can then do a factory reset or transfer your game progress to another device without any trouble.

arrow_rightI lost my progress – what can I do?

The game uses your iCloud account to save your progress (if your internet connection is active). So go ahead and reinstall the game. When the pop-up window opens, click on it to restore your progress.

arrow_rightHow do I disable ads?

There are two types of ads in the game: those that you choose to watch, and those that are automatically triggered. You can permanently stop the automatically-triggered ads from showing. However, you will still have the opportunity to choose to watch video ads in return for a reward via items marked with an “AD” label. To stop the automatically-triggered ads from showing, make any in-app purchase in the game. Once the purchase is processed, automatically-triggered ads will not be shown anymore.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here: https://outfit7.com/parents-guide/.

I have a question about IAPs

arrow_rightHow do I manage subscriptions?

My Talking Tom Friends has subscription-based access to some of its gameplay features. When you sign up, you agree that your subscription will be automatically renewed. That means that unless you cancel it, your account will be charged for the renewal term.

But you can cancel your subscription up to 24 hours before its renewal. You just need to go to the account settings section of your app store (simply deleting the app won’t necessarily cancel the subscription). For more information and instructions on how to manage your subscriptions, please refer to Apple Support.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here: https://outfit7.com/parents-guide/.

arrow_rightHow do I make an in-app purchase?

Open the game, tap the coin balance on the top of the screen, and go shopping! Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve completed the purchase.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here: https://outfit7.com/parents-guide/.

arrow_rightHow do I manage or turn off the option to make in-app purchases?

Good question! You can do it through Settings on your device. You can find instructions here. This is a good idea if kids are going to play the game. Whether you play with or without in-app purchases, our games are great fun – and you’ll be able to progress through them either way!

arrow_rightHow do I get a refund for an in-app purchase?

We’re sorry, but our in-app purchases are generally non-refundable. But there might be exceptions. Payment transactions for in-app purchases are completed through the Apple Store so you’ll just need to have a chat with their support team (follow this link and choose the option that suits you best).

arrow_rightWho processes in-app purchases?

We do not process payments for in-app purchases, and we do not have access to your credit card information. Payment transactions for in-app purchases are completed through the App Store via your account. All billing is processed by Apple. (This is also something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Apple and subject to Apple’s terms).

I need help with the game

arrow_rightHow do I level up the characters?

You can level up the skills of each character – and get rewards – while doing different activities around the house.

arrow_rightHow do I clean up the trash piles?

Trash periodically spawns around the environment. Assign a character to clean the dirty spot and gain a household skill!

arrow_rightHow do I earn and use glitter?

You can get glitter from the duplicate stickers you receive. The glitter can then be used to buy the missing stickers for your sticker albums.

arrow_rightHow do I collect stickers?

You can collect stickers by traveling into town and opening gift bags, spinning the roulette wheel, and watching video ads. You can get additional stickers by purchasing them with glitter or coins.

arrow_rightHow do I plant seeds?

Let’s take care of the environment! Assign a character to the garden and then tap on the garden again to harvest or plant new plants.

arrow_rightHow do I unlock characters?

The characters should unlock over time as you play. You can see the schedule for when they will appear in your calendar.

arrow_rightHow do I unlock clothes?

You can unlock clothes by traveling into town and opening up gift bags, leveling up skills, and filling out the sticker album. You also have the option to rent random wardrobe items for a limited amount of time by watching a rewarded video.

arrow_rightHow do I change the furniture?

Tap on the chest in the front yard near the bus and select the items you would like to change.

arrow_rightHow do I unlock furniture?

You can unlock furniture items by filling out the sticker albums and through the Friendship Pass when it’s available.

arrow_rightHow do I earn skill stars?

Each character has five different skills, all of which can be improved and leveled up by doing activities. Different activities improve different skills. Each skill has three levels, represented by the number of stars displayed on the blackboard. Each time you earn a new star, you get a reward.

arrow_rightWhy do I need bus tokens in My Talking Tom Friends? And how do I get them?

Bus tokens are a currency that’s used in the game. You need them to take the characters on a bus trip into town, where you can get special rewards. You can earn bus tokens by fulfilling the characters’ needs and wishes, playing mini-games, or improving their skills. You can also get them in the in-game shop, by exchanging coins for them.

arrow_rightWhy do I need coins in My Talking Tom Friends? And how do I get them?

Coins are a currency that’s used in the game. You need them to buy food and props used inside the game. You can earn coins by opening gift bags in town or by leveling up a skill. Sometimes you can get coins in the daily calendar. If you want more, you can always head over to the in-game shop and purchase more coins for quicker progress.

arrow_rightHow do I play My Talking Tom Friends?

Join Tom, Angela, Hank, Becca, Ben, and Ginger as they move in together for the first time!

Take care of their needs, tend to their wishes, and give them incredible lives. And advance their skills along the way! The characters will express their needs and wishes in thought bubbles above their heads. If you help them with these activities, you’ll get customization rewards and currencies, which can then be used to travel into town to pick up new items, or spent on consumables (like food or toy upgrades).

You can move through the house by scrolling horizontally. Characters can be assigned to activities by dragging and dropping them onto the desired items or furniture. You can play games tied to activities by pressing the gamepad icon when a character is using an item. To select a different character, you can tap on the character or select him/her at the bottom right corner of the screen.

To access the mini-games, all you need to do is click on the game console in the living room area.

arrow_rightI’ve finished all the levels. When can I expect a new update?

Awesome! High fives for that. There should be an update on its way – we try to roll them out roughly every two months or so.

Need more Talking Tom and Friends in the meantime? (Course you do). Then follow them on some of their channels, like:

Talking Tom’s YouTube channel
Talking Tom’s Facebook page
Talking Angela’s Facebook page

I need tech help

arrow_rightTom and friends aren’t repeating my words. What should I do?

The characters will repeat what you say when using the microphone prop. If you’re having problems, you might need to enable the microphone.

If your device is iOS 7 or up:
1. Open up System Settings on your device.
2. Select Privacy.
3. Then select Microphone.
4. Make sure it is switched on (represented by a green color).

If you’re still having problems after that, please press the Contact button on the lower right part of the screen and send us a message.

arrow_rightHow can I turn off interest-based ads?

That’s a good question! All you need to do is go into the game settings and deselect all ad providers. That should do the trick!

arrow_rightI don’t have sound inside the game.

We’re sorry to hear that something’s not working with your game. First, check your device’s sound settings and the sound settings inside the game. Make sure you have the sound turned on. If you’re still having problems after that, please press the Contact button on the lower right part of the screen and send us a message.

arrow_rightWhat are the game’s system requirements?

Good news! The game is compatible with iOS 12.0 or later.

arrow_rightHow do I move my game save between devices?

Your iCloud account makes this really easy. Check that you’re using the same iCloud account on your old and new devices and that your internet connection is turned on. If you are, all you need to do is download the game on your new device. You will receive a notification to restore your old progress. Just click on it and start playing.

arrow_rightCan I transfer my game progress from an Android to an iOS device or vice versa?

Sorry, but you can’t transfer your game progress between different platforms just yet. Check back in with us in the future – we’re working on it!

arrow_rightHow do I update the game?

That’s a great idea! We regularly update most of our games with loads of awesome new content and features, so you don’t want to miss out!

If an update is available, follow these steps:

1. Open the App Store app on your device.
2. Tap the Updates icon at the bottom of the screen.
3. Any apps with an available update will be displayed on this list. All you need to do next is tap Update!

arrow_rightI can’t download the game. What should I do?

Nothing should stand in the way of fun! Head over to Apple App Support to sort this out.

arrow_rightHow do I download one of your other games?

The fun starts now! To download your new favorite game, just head to the app store on your device. Want to check out our other games (and their platforms)? Check this out.